Updated Wednesday, March 18, 2020
How UNB is preparing for the impact of the coronavirus.
Until further notice, we will provide drive-thru service only at UNB. We will have limited access to the lobby as a precautionary measure to limit the spread of the coronavirus, as per the social distancing guidance of the CDC.
If you have a particular need, it will be helpful if you will please call us first as we may be able to help without you coming to the bank. We will accommodate, by appointment, access to your Safe Deposit Box, set up Online Banking, Cashlink -telephone banking, or the Mobile Banking App, and any other banking needs to make sure our customers receive full banking services.
|Drive-Thru Hours||Telephone Customer Service Hours|
|Monday – Thursday||7:30AM – 4:30PM||8:30AM – 5:00PM|
|Friday||7:30AM - 5:30PM||8:30AM – 5:30PM|
|Saturday||8:30AM – 12 noon|
We’re here for you – in good times and challenging times – and this situation is no exception. As always, here are several ways you can access your accounts and manage your finances using any of the following options:
- ATM - 24-7 cash anytime
- Online Banking - www.unbonline.com
- Mobile App – search for United National Bank
- Mobile Deposit – call any of our personal bankers to set up or access this feature at 229-377-7200
- Cash Link- 24-7 account balances, transfers, and recent transactions call - 229-378-2274
Taking care of our customers and UNB team members is our top priority. Because of the uncertainty of how the coronavirus (COVID-19) will impact our community and family, as well as your finances, we felt it was important to share what we’re doing to keep you, our UNB team members and our community safe and healthy. We’re here for you!!!! Your Local bank for Grady County. If you have any questions or concerns, please call us, and we will be glad to help
MAIN - 229-377-7200
Mike Chastain – 229-977-0343
Todd Harrell – 229-377-977-0346
Matt McCaskill – 229-977-3017
Jane Trulock – 229-977-0345
Linda Drew Johnson – 229-977-0343
Susan Braswell – 229-977-4183
Seth Stanaland – 229-977-6085
Gus Mango – 229-229-977-2428
Updated Monday, March 16, 2020
To Our Customers:
At United National Bank, we realize COVID-19 is a growing concern for our society, and we want you to know that we are here for you. We have been closely monitoring the reports and updates shared by the World Health Organization (WHO) and the Centers for Disease Control (CDC), as well as monitoring the responses of our neighboring businesses. In response, please know we are working to limit our customers and employees exposure to Coronavirus.
We encourage you to utilize our online and mobile banking services.
- Online banking and mobile banking for account monitoring and transfers at www.unbonline.com
- Mobile check deposit for depositing into your United National Bank accounts
- Cash capabilities at our on-site and off-site ATMs
- Telephone Banking for balance information, transfers, & recent transactions-229-378-2274.
- Use our 24-hour night depository - a secured bank drop box where you can deposit daily cash, and checks outside of normal banking hours
Please be aware United National Bank has taken measures for the health and safety of our customers and employees:
- Hand sanitizer is available for use at United National Bank.
- Cleaning our location remains priority - our location is sanitized and cleaned on a daily basis.
- Our employees have been instructed on the CDC recommended method of washing hands and are actively practicing good hygiene.
- Management is monitoring employee travel; unnecessary business travel has been suspended.
United National Bank regularly runs through mock disaster exercises and has contingencies in place to avoid disruption of service.
We will continue to monitor this situation and follow the advice of the CDC and WHO.
For those who are directly impacted by COVID-19 and need financial guidance, please contact your Personal Banker.
We appreciate your business. Thank you for your continued confidence in United National Bank!
Updated Thursday, March 12, 2020
COVID-19 / Coronavirus Preparedness
To Our Customers:
With the threat of the coronavirus looming, pandemic preparedness and resilience have never been more critical. At United National Bank, we address the risk of a pandemic event in our Business Continuity planning efforts. We have taken steps to help mitigate the impact of any such activity on the services we provide.
One of the most effective measures available to prevent the spread of illness is to practice social distancing. To ensure our employees are aware of this and other best practices for preventing the transmission of disease, our UNB's team are provided educational resources. UNB's Employees are required to promptly report any diagnosis of coronavirus/COVID-19 to Jane Trulock, SVP, or Linda Drew Johnson, VP. Also, our UN B's team emphasizes hygienic best practices, including frequent hand washing and the use of germ-X, &, etc.
Experts predict that perhaps the most significant challenge likely from a severe pandemic event will be staffing shortages due to absenteeism. United National Bank employees have security measures in place to protect our working environment. Additionally, all steps have been put in place in all departments. We are staffed adequately to tolerate the loss of personnel resources and are cross-trained to provide for redundancy in service delivery.
Another concern when considering a pandemic event is an over-reliance on key personnel or a concentration of knowledge, access, and authority among a small group of employees (that may be rendered unavailable due to illness). Cross-training and planning help mitigate this risk. United National Bank addresses the duties associated with critical positions and dictates the flow of decision-making authority if primary decision-makers become incapacitated.
To help maintain the trust and confidence of our customers, we'll continue to monitor the situation and take the necessary steps to minimize potential disruptions to our services.
United National Bank
Michael L. Chastain, President/CEO