Web Policy

These are important policies that help protect you and make your experience better. We also provide links to important information that you may want to read. If you have questions about our policies, please feel free to contact us.

Following Links to Other Websites:

Throughout our website, we may include links to information on other websites. We provide these links solely to help you find additional information about a topic. Once you leave UNB's website, you will be subject to the privacy and security policies of the owners/sponsors of the outside website.

  • UNB cannot control or guarantee the accuracy, relevance, timeliness or completeness of information contained on a linked website.
  • UNB does not endorse the organizations sponsoring linked websites, and we do not endorse the views they express or the products/services they offer.
  • UNB cannot authorize the use of copyrighted materials on linked websites. You will have to request authorization from the sponsor of the linked website.
  • UNB cannot guarantee that outside websites comply with Section 508 (Accessibility Requirements) of the Rehabilitation Act.
  • UNB cannot control or guarantee that the owners of other websites will protect your privacy. You should read their privacy policies when you visit other sites.

UNB's Linking Policy:

  • UNB uses links to other websites if they add value to UNB content and help further the goals and mission of the Bank, they help UNB's website visitors find related information, and they eliminate the need to duplicate information that already exists.
  • We review all of our links at least quarterly, as part of our routine content certification process, to make sure they still work and that they still add value.
  • When we choose a link, we make sure that it will add value, do not exist solely to promote specific products or services, are in good taste, and comply with all laws, regulations, and policies.
  • As a rule, our links do not promote specific for-profit products or services. Sometimes, however, we do link to the home pages and/or email addresses of a category of private for-profit UNB partners (for example, UNB approved lenders) when it will promote UNB's program and customer service objectives. To make sure that we are fair, we post a complete list of the vendors in that category (both those with and those without websites/email); and we notify all vendors in that category that we will be creating links to the websites/email addresses of those that have them, before any links are posted.
  • When we link to a non-UNB website, you will see an "alert box" that reminds you that you are leaving the UNB website and that UNB does not endorse the organization or content on the site you will see. If you have disabled Javascript in your browser settings, you may not receive the warning.
  • Because UNB's Internet website is in the public domain, anyone can link to it or replicate it without permission.

File Formats:

  • UNB is committed to providing information and data in formats that most people for whom it is intended can use. When we provide data, we try to provide it in a format that lets the intended audience aggregate, separate, manipulate, and analyze it, as needed, to the extent possible.
  • Some documents on our website are in Portable Document Format (PDF). These documents ensure that you will be able to obtain publications in their original format regardless of what type of computer, browser or operating system you use to access the Internet. In order to view, navigate through and print PDF documents, you must first download the free Acrobat Reader software. Instructions and a troubleshooting guide are available on the Adobe website. For best results, make sure you install version 3.0 or later of the Acrobat Reader. If you're using screenreaders or require alternate versions of Adobe Acrobat, you may find it useful to visit Adobe's alternate reader download page.
  • Some of our documents are in other proprietary formats (that means they use a software that you normally would have to buy, to use the document). When we do post information or data in a proprietary format, we do it only when we are reasonably sure that the intended audience already can access files in that format. Following are links to free viewers, to help you see documents in proprietary formats:

Regarding Viewer Software

Previously we provided links to free Viewing software for .doc, .ppt and .xls files (Word, Powerpoint and Excel) but in November 2017 Microsoft retired these free viewing softwares. If you have Microsoft Word, Powerpoint and/or Excel you can view their respective file types within the Microsoft software. Some files can be viewed through OneNote or through Dropbox. You can save some Microsoft word software documents to your Dropbox and attempt to view them there. If you need a specific file type or have trouble viewing a document, please let one of our customer service representatives know and we will help you as soon as possible.

UNB will provide a printed version of a web document to anyone who does not have access to the web, upon request.

Answering Email
  • UNB is committed to providing excellent customer service. Email generated by UNB's web products will be answered promptly, using email whenever possible.
  • Normally, web-generated email should be answered within two business days.
  • If a reply requires more research, it may take us 2 weeks or more to answer your questions. In those cases, we'll let you know that we're working on it and tell you when to expect a response.
  • If you send us email that we can't answer we will respond within two business days with a response, and where possible, provide direction.